What is your order process?
How can I track my order?
My order hasn`t arrived on time, what do I do?
How long will it take for my order to get to me?
Do I have to pay custom and/or import taxes?
Also, kindly note that in rare occasions, customs agents may delay delivery of some packages.
What forms of payment do you accept?
Is it safe to shop on your site?
How do I get in touch?
You can get in touch by email or using the form on the website.
Customers have priority. If you ordered from us, reply to the confirmation order email or include the order number in your email to get higher priority.
My watch color is slightly lighter/darker from image?
Product color many slightly vary due to photographic lighting sources or your monitor settings. However if you have received entirely different color please contact support.
Processing Time vs Shipping Time
Please note that processing time (2-3 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 2-3 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the courier service).
After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information will be available on our website.
Processing Time - in very rare instances, may take longer than the stated expected time frame. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.